Refund Policy

Last updated: 12 November 2026

Confirmed 14-day full refund guarantee

All MarginDiff products qualify for a full refund when requested within 14 calendar days of purchase. You do not need to prove a fault or complete troubleshooting to qualify. This includes MarginDiff Documents, MarginDiff Sheets, MarginDiff Presentations and MarginDiff Scrub.

This policy is provided by Polywick Graphics, PH, Corp., Philippines, operating as Polywick Studio. It applies to purchases of MarginDiff software products from us or an authorised reseller, for both individual and business customers.

When the 14-day period starts

The refund window starts on the purchase date shown on your receipt. Send your request within 14 calendar days of that date. The date you submit the request determines whether it is within the window; our time spent replying or processing it does not shorten your entitlement.

Downloading, installing, activating or trying the product does not by itself remove this voluntary guarantee. You may request a refund because the product does not suit your needs, including compatibility or workflow concerns.

Request a refund

Contact us using the product inquiry form and include your product name, order reference, purchase date and purchase email address. A reason is optional for a guaranteed refund. Do not send card details, passwords or licence secrets.

• Choose “Refund request” as the request type and identify the product.
• Identify the licence or order you want refunded, particularly if you have several purchases.
• If you cannot find your receipt, send the purchase email address and approximate purchase date so we can help locate the order.

We may ask for information needed to locate the transaction or verify that you are authorised to request its refund. You do not have to explain why you changed your mind.

For a Paddle order, you can also contact Paddle Buyer Support. Paddle transactions are subject to its Refund Policy as well as applicable rights and the product guarantee.

How refunds are processed

We will confirm the request and arrange an eligible refund through the original payment channel. Bank and payment-provider processing times vary. The refunded licence is cancelled; stop using the software under that licence once refunded. Separately purchased certificates, hardware, hosting or other third-party services follow their providers' terms.

A full refund returns the amount paid for the refunded product transaction, including associated taxes handled by the seller. We do not deduct a software usage or restocking fee. Your bank's currency conversion or separately charged fees may affect the amount displayed in your account.

If the original payment method is unavailable, contact the seller or payment provider to arrange a supported alternative. If an expected refund has not appeared, reply with your order reference so we can check its status. Any mandatory legal processing deadlines continue to apply.

Subscriptions and cancellation

For a subscription, identify the payment you are asking us to refund. Cancelling future renewal and requesting a refund are separate actions: cancellation alone does not submit a refund request or return earlier payments. Use your billing portal or contact the seller to stop future charges, and contact us about the payment you want refunded.

For Paddle subscriptions, the management link in your receipt or Paddle Buyer Support provides cancellation assistance. Keep the cancellation confirmation for your records.

After a refund

MarginDiff purchases

The 14-day guarantee covers MarginDiff Documents, MarginDiff Sheets, MarginDiff Presentations and MarginDiff Scrub purchases. Identify the specific application and transaction when requesting a refund. A MarginDiff Documents purchase does not include the other applications, and refunding that purchase does not cancel an unrelated licence.

You do not need to send the documents you compared to request a guaranteed refund. Your receipt details are enough to begin locating the purchase; an explanation or troubleshooting sample is optional. The refund concerns the product payment, not ownership of your source files or results.

Orders containing several items

If your receipt includes several products or a bundle, tell us which purchase you want refunded. We will identify the affected items and entitlements before processing the request. A refund of the complete eligible purchase returns the full amount paid for that purchase.

The refunded entitlement ends, including access that depends on it. Other separately purchased licences are unaffected. Keep backups of your own work before removing software; a refund does not transfer ownership of your files to us.

After 14 days

If you have already contacted a reseller or raised a payment dispute about the same transaction, include that reference so we can coordinate the response. This does not require you to give up your right to dispute a charge or seek a remedy.

Contact us about defects, non-delivery, duplicate charges or other purchase problems, including after a guarantee period. Mandatory consumer remedies remain available.

Explain the problem and include the relevant order reference. We will review the circumstances and any remedy required by applicable law. Seeking assistance does not prevent you from exercising rights with your payment provider or the relevant consumer authority.

What this policy does not cover

This software-product guarantee does not cover separately contracted development, consulting or other custom services; their written agreements apply. It also does not refund third-party purchases such as code-signing certificates, hardware tokens or hosting. These exclusions do not remove rights that cannot legally be excluded.

Applicable rights and policy changes

This voluntary guarantee is additional to mandatory consumer rights. A stronger right under applicable law or an agreed purchase offer continues to apply. Future changes to this page will not retrospectively reduce the guarantee attached to an existing purchase.